Unfortunately, we do not rent our vehicle to drivers under the age of 21, and those without full drivers licences. 
A deposit will be taken from you when you arrange the booking via the internet. Bookings that are made via the telephone will be secured with a credit card number only and full payment will be taken on the day you collect the vehicle.
You will also receive a confirmation email containing the details of your reservation.
You will need a full valid driver's license, pay a $500 security deposit with cash/debit card or $300 security deposit via your credit card, and also pay the total rental amount in advance. 

You will also need to provide the following documents:
* Australian Licence Holders - Please bring 2 forms of ID. You may bring your driver’s licence with your current address. We also require a phone bill, electricity bill, or bank statement showing your current address. 
* Overseas Licence Holders:  Please bring 3  forms of ID, which includes your driver’s licence, Passport, and proof of current address, ie. utility bills etc. If you cannot provide this, Star Rentals cannot rent you a vehicle.
If you do not have a credit card but you do have a Visa or MasterCard debit card you can hire a car but you will need to reduce your insurance liability (please refer to our insurance page for details).
The rate includes standard insurance but is subject to an excess. Please refer to ''Insurance" below for details.
Our rates include GST, Basic Insurance, 24 Hour Roadside Assistance and the included km. 
Our insurance is subject to an excess (please refer to ''Insurance" below for details).
Payment for your car rental is to be made at the commencement of the hire. We will gladly accept Cash, Visa, MasterCard and EFTPOS. A copy of the contract is given to you upon completion of the paperwork and will show what method you used and also can be used as an invoice for tax purposes. If you sign your paperwork at the office we will give you a copy of any transaction processed through our eftpos terminal. Visa and Mastercard attracts 2% surcharge. 
Pickups are currently from Dandenong, in the South Eastern suburbs of Victoria but we also provide a drop off at your location for an extra fee.
Unfortunately, no refunds are given if you decide to voluntarily return the rental car (including car keys) and accessorises, prior to the expiry of the hire term.
There is a minimum 48 hours notice required for extensions. We cannot guarantee extensions during peak seasons, however we will do our best to accommodate your request.
Simply contact us with the details on (03) 8774 2381 or 0435 441 122 and we will amend your booking at no charge.
If Your booking is cancelled prior to the Start of the Rental You will be charged:

(a) 50% of the Rental Charges for the Rental Period as booked if it is cancelled 1 or 2 days prior to the pickup date; 

(b) 100% of the Rental Charges if it is cancelled on the day of pickup or if You fail to notify Us of Your intended cancellation prior to the Start of the Rental and fail to pick up the Vehicle; or 

(c) 10% of the Rental Charges for the Rental Period as booked for all other cancellations
If You return the Vehicle:

(a) more than one hour after the date and time set for its return in the Rental Agreement We will charge You $25 per hour up to one full day's rental and a further full day's rental at the standard rate for each 24 hour period or part thereof until the Vehicle is returned to Us; or 
(b) at any time, other than during Our normal business hours You must pay for the daily Rental Charges and all Damage until the Rental Location next opens for business.

Yes, additional drivers MUST be nominated, and a $15 fee is payable per day for each additional driver. 
Vehicles may be driven outside of Victoria. This must be requested in advance and is subject to approval. 
We offer both recent and older model vehicles.
Yes, you do need to pay for any tolls or traffic infringements incurred and where possible it is best to pay these yourself and avoid an infringement notice being sent to us at Star Rentals. If we are required to charge a toll fee or traffic infringement to your credit card, a $25 administration fee will be added to cover our processing time.

If you are in the unfortunate event of an accident with your rental vehicle, we will ask that you do not admit liability in any circumstance. If you are unsure always obtain a police report that will help our insurance company to gauge who was at fault. We also have a complete form on the reverse of your rental agreement that will prompt you to ask the correct questions we need answered to make a claim on your behalf. All accidents must be reported to Star Rentals the day it happens, you will also have to provide complete details of the accident to us. We do not guarantee to replace the vehicle if you are liable for the accident.
The Damage Excess payable is:

Commercial Vehicle (Vans, Truck, Bus) are as follows: 

Drivers 21 to 24 years of age: Standard Excess: $8,000.00, ER(Exccess Reduction) Silver Cover : $4,500.00, ER(Exccess Reduction) Platinum Cover : $2,500.00 

Drivers 25 years of age or Over: Standard Excess: $5,000.00, ER(Exccess Reduction) Silver Cover : $3,000.00, ER(Exccess Reduction) Platinum Cover : $1,200.00 

Passenger Vehicles are as follows:  
Drivers 21 to 24 years of age: Standard Excess: $5,000.00, ER(Exccess Reduction) Platinum Cover : $2,000.00 

Drivers 25 years of age or Over: Standard Excess: $3,500.00, ER(Exccess Reduction): $1,100.00

Excess Reduction (ER) - ER is an optional coverage that reduces your financial liability (excess charges) if there is an accident. Varies by age of hirer and type of vehicle. 
We are very confident about the quality of our rental cars and our team of mechanics consistently do everything they can to make sure you have no problems. Please contact Star Rentals in case of a breakdown, you will need to quote the vehicle registration number. Please note that this policy is FREE for MECHANICAL breakdowns only. All other call outs will be subject to relevant charges.
No, fuel is not included in the price. You normally pick and return the vehicle with full tank. If its not full on pick, you have to refuel to the same level of fuel on return!